Refund policy

At Aurora Sleep, we take pride in the quality and care that goes into every batch of our herbal sleep tea. If your first experience with us isn’t what you expected, we’re here to help.

1. Eligibility for Refunds

  • First-Time Purchases Only: Refunds are only available for your very first purchase of our tea. Repeat orders of the same product are not eligible.
  • 30-Day Limit: Requests must be submitted within 30 days of your purchase date. After 30 days, we cannot accept refund requests.
  • Condition: Tea must be returned in its original, unopened packaging unless the product arrived damaged or defective.

2. How to Request a Refund

Please send your refund request to aurorasleepllc@gmail.com with the following details:

  1. Full Name
  2. Order Number
  3. Date of Purchase
  4. Detailed Proof of Purchase (e.g., order confirmation email, receipt)
  5. Reason for Refund Request
  6. Photos of the product and packaging (if applicable)

3. Processing Your Refund

  1. We’ll review your request and respond within 5–7 business days.
  2. If approved, refunds will be processed back to your original payment method within 5–10 business days.
  3. Shipping charges are non-refundable. If a return is required, then we will create and send a shipping return label.

4. Exclusions

We do not issue refunds for:

  • Purchases beyond the 30-day window.
  • Opened or used tea products (unless defective upon arrival).
  • Damage caused by misuse or improper storage.