Terms of service

Effective Date: 08/13/2025

Welcome to Aurora Sleep (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your purchase and use of our products and services, including but not limited to herbal sleep tea, other wellness products, and this website (collectively, the “Services”).

By accessing, purchasing from, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

1. DEFINITIONS

  • “Products”: Any goods sold or distributed by Aurora Sleep.
  • “Customer,” “You,” or “Your”: Any person or entity purchasing or using our Services.
  • “Website”: www.aurorasleepco.com or any related domains operated by us.

2. ELIGIBILITY

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from us.
  • By using our Services, you confirm you are legally able to enter into binding agreements.

3. PERMITTED USE & RESTRICTIONS

  • You may only use our Services for personal, non-commercial purposes.
  • You agree NOT to:
    • Resell, redistribute, or commercially exploit our products without prior written authorization.
    • Copy, reproduce, modify, or distribute our content, branding, or product designs without permission.
    • Use our Services for unlawful, fraudulent, or harmful purposes.
    • Interfere with or attempt to gain unauthorized access to our systems or networks.
    • Use bots, scrapers, or automated tools to collect data from our Website.

4. ORDER ACCEPTANCE & PAYMENT

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel orders for any reason, including suspected fraud or violation of these Terms.
  • Payment must be made in full at checkout. We accept payment methods listed on our Website.

5. PRODUCT INFORMATION, PRICING & AVAILABILITY

  • We make reasonable efforts to ensure accuracy in product descriptions, pricing, and images, but we do not guarantee error-free content.
  • We may correct errors, change pricing, or modify product availability without notice.

6. SHIPPING & DELIVERY

  • Shipping times are estimates only. We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.
  • Risk of loss transfers to you upon delivery.

7. RETURNS & REFUNDS POLICY (Integrated into Terms)

We want you to feel confident in your first purchase with us.

Eligibility:

  • Refunds are only available for first-time purchases of our products.
  • Requests must be submitted within 30 days of the purchase date.
  • Opened or used products cannot be refunded unless defective upon arrival.

How to Request a Refund:
Email us at aurorasleepllc@gmail.com with:

  1. Full Name
  2. Order Number
  3. Date of Purchase
  4. Proof of Purchase (receipt or order confirmation)
  5. Reason for Refund
  6. Photos of the product and packaging (if applicable)

Processing:

  • We will review your request within 5–7 business days.
  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the item arrived damaged or incorrect.

8. HEALTH & MEDICAL DISCLAIMER

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • Statements on our Website have not been evaluated by the Food and Drug Administration (FDA).
  • Always consult a healthcare provider before using our products, especially if pregnant, nursing, taking medication, or having medical conditions.
  • Use is at your own risk; individual results may vary.

9. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

  • Our Services and Products are provided “as is” and “as available” without warranties of any kind.
  • We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee uninterrupted, error-free, or virus-free Services.

10. LIMITATION OF LIABILITY

  • To the fullest extent allowed by law, Aurora Sleep, its owners, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.
  • Our total liability for any claim is limited to the amount you paid for the product in question.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Aurora Sleep, its owners, and affiliates from any claims, losses, damages, and expenses (including attorney’s fees) arising from your violation of these Terms or misuse of our Services.

12. INTELLECTUAL PROPERTY

  • All content, designs, product names, and logos are owned by Aurora Sleep or its licensors.
  • Unauthorized use is prohibited and may result in legal action.

13. THIRD-PARTY LINKS

We are not responsible for the content or practices of third-party sites linked from our Services.

14. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, supply chain disruptions, pandemics, or internet outages.

15. GOVERNING LAW & DISPUTE RESOLUTION

  • These Terms are governed by the laws of New York, without regard to conflict-of-law rules.
  • All disputes shall be resolved exclusively in the courts of Suffolk County, New York.
  • You waive the right to a jury trial in any dispute arising from these Terms.

16. CHANGES TO TERMS

We may update these Terms at any time without prior notice. The “Effective Date” above will reflect the latest version. Continued use of our Services after changes are posted means you accept the updated Terms.

17. CONTACT INFORMATION

For questions or concerns, please contact:
📧 aurorasleepllc@gmail.com